Frequently asked Questions.
Sometimes you simply want an answer to a question. Let's see if I can address the most frequently asked questions below.
Questions:
- How do you ship the paintings?
- Can I return a painting if I don't love it as much in person?
- Is there a penalty for returning it?
- How do I actually pay for a piece that I would like to purchase from you?
- How do I hang the piece once I get it home?
- What do you get out of creating your art?
- Commissioning art
How do you ship the painting?
Shipping will be calculated at checkout. Shipping costs vary according to the destination and package size.
All items will ship from White Rock, BC either immediately or once the painting has cured enough to travel. A tracking number will be provided to you via email once your package has shipped.
Local
If you are located to the White Rock/South Surrey/Lower mainland a pick-up option is available for you. We can arrange that after your purchase.
In Canada
All orders are shipped via Canada Post:
Delivery takes 1-15 business days based on your location and the delivery service you choose.
To the USA
All orders are shipped via Canada Post which partners with USPS.
Delivery takes 2-15 business days based on your location and the delivery service you choose.
International orders
All orders are shipped via Canada Post which partners with International carriers.
Delivery takes anywhere between 4 business days to 12 weeks, based on your location and the delivery service you choose.
We are located in Canada, therefore international shipping may be subject to local customs duties and taxes.
These duties and taxes are not included in the purchase price of the goods or shipping costs. Responsibility of this payment is with the purchaser and we do not offer reimbursement or pay any import charges.
Shipping will be calculated at checkout. Shipping costs vary according to the destination and package size.
All items will ship from White Rock, BC either immediately or once the painting has cured enough to travel. A tracking number will be provided to you via email once your package has shipped.
Local
If you are located to the White Rock/South Surrey/Lower mainland a pick-up option is available for you. We can arrange that after your purchase.
In Canada
All orders are shipped via Canada Post:
Delivery takes 1-15 business days based on your location and the delivery service you choose.
To the USA
All orders are shipped via Canada Post which partners with USPS.
Delivery takes 2-15 business days based on your location and the delivery service you choose.
International orders
All orders are shipped via Canada Post which partners with International carriers.
Delivery takes anywhere between 4 business days to 12 weeks, based on your location and the delivery service you choose.
We are located in Canada, therefore international shipping may be subject to local customs duties and taxes.
These duties and taxes are not included in the purchase price of the goods or shipping costs. Responsibility of this payment is with the purchaser and we do not offer reimbursement or pay any import charges.
Can I return a painting if I don't love it as much in person?
Yes. Within 30 days you can return a painting to me for a full refund, no questions asked. This is my guarantee to you. If you don't love it as much as you thought, or it doesn't fit in with your space, it is your privilege to return it. I respect that you are capable of making great decisions about what you love and sometimes you need to see it in person to make that decision. The caveat is that the painting needs to return in the same condition it was received in. So hold on to the packaging that I used, just in case you would like to return it.
Is there a penalty for returning it?
No. There is no penalty. I will refund your full investment to you once I receive the painting back in the studio. The only cost to you is the return shipping.
How do I actually pay for a piece that I would like to purchase from you?
I have two options for purchasing a piece.
1) Full payment can be made by all major credit cards through a secure gateway that is handled by Square, a trusted online credit card processing service. These purchases can be made directly on my website.
2) My payment plan option is another way to go. All that is required is for me to create an invoice for you that spreads your payments out over the agreed upon time frame. Typically this could be 6-12 payments. Payment plans also use the Square platform for all major credit cards.
-There is no interest charged on payments that are spread out over a period of time.
-My return policy remains whether you pay in full of with the payment plan.
1) Full payment can be made by all major credit cards through a secure gateway that is handled by Square, a trusted online credit card processing service. These purchases can be made directly on my website.
2) My payment plan option is another way to go. All that is required is for me to create an invoice for you that spreads your payments out over the agreed upon time frame. Typically this could be 6-12 payments. Payment plans also use the Square platform for all major credit cards.
-There is no interest charged on payments that are spread out over a period of time.
-My return policy remains whether you pay in full of with the payment plan.
How do I hang the piece once I get it home?
Great questions. It will depend on where you are hanging the piece. Either as a stand alone statement on one wall, or within a group of existing paintings. To help you with this process, I've put together a hanging guide that will give you some guidelines for both circumstance. Click the link below to download your copy.
| hanging_guide.pdf |
What do you get out of creating your art?
There are a couple of things I get out of it.
1) I get to sustain my lifestyle, which is an obvious result.
2) I get to impact people in a profound way. Such as when my client came to see her painting for the first time and this was her reaction.
1) I get to sustain my lifestyle, which is an obvious result.
2) I get to impact people in a profound way. Such as when my client came to see her painting for the first time and this was her reaction.
3) Creating these beautiful paintings moves me, it makes me feel more alive. I also get to revel in unbelievable beauty.
I love my life and I love my career.
Having this experience for yourself, is something you will never forget. Come take a look at the pieces I have available Click Here.
I love my life and I love my career.
Having this experience for yourself, is something you will never forget. Come take a look at the pieces I have available Click Here.
Commissioning art
First of all, yes, absolutely I would love to create a piece specific for you. I reserve a specific segment on my schedule for commissioned artwork and currently that segment is full. As a result, I have created a waitlist for new projects. Please tell me a bit more about what you have in mind, and your contact information below. I'd love to chat further about the project and when space opens up I can schedule your piece into the roster.
Guidelines for Commissions
First of all, yes, absolutely I would love to create a piece specific for you. I reserve a specific segment on my schedule for commissioned artwork and currently that segment is full. As a result, I have created a waitlist for new projects. Please tell me a bit more about what you have in mind, and your contact information below. I'd love to chat further about the project and when space opens up I can schedule your piece into the roster.
Guidelines for Commissions
- Commissions generally take 6-10 weeks to complete depending on the size and the current schedule, and the drying time of oil paints may influence this timing
- Prices are determined by the size of the piece
- Commissions come with an addition of 25% to accommodate the design/conversation time
- After the design conversations and once the piece has begun, no further changes are possible
- a 30% non-refundable deposit is required before the piece commences
- the remaining payment plus any applicable taxes/shipping cost are required before the piece is delivered
- If upon the completion of the painting, the client changes their mind about the project, then the original deposit may be used towards other items in the inventory.
- Shipping costs and delivery times depend on the size and the destination for the piece.
|
|
